Front Desk Agent - Hollywood Hotel

South Beach Group Hotels • Hollywood, FL

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About The Position

The Front Desk Agent ensures guests are promptly checked in and out and that guest requests and questions are handled politely and efficiently in accordance with hotel standards. The role welcomes and registers guests, processes billing and payments, handles room assignments and special requests, and supports safe, efficient hotel operations. The position has no supervisory responsibilities and operates in a professional office environment. It is a full-time position with work hours and days that vary according to business needs, including weekends, holidays, evenings, and overnight shifts.

Requirements

• At least 2 years of experience in a front desk or hotel environment.
• At least 1 year of customer service experience.
• College degree in hospitality, business administration, or a similar field.
• Ability to work independently and use good judgment to resolve issues.
• Flexible schedule and ability to work weekends and holidays.
• Ability to stand for long periods.
• Excellent written and oral communication skills.
• Ability to work with computers.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with guests and coworkers and respond to guest requests.
• Ability to understand tasks performed by telephone operators, reservation agents, concierges, and housekeepers.
• Ability to handle cash and credit transactions.
• Professionalism, courtesy, and respect toward guests and coworkers.
• Ability to multitask and handle stress during busy periods.

Nice To Haves

• Previous front office, hotel, or customer service experience.
• Bilingual ability.
• Previous experience with ASI Front Desk Cloud.

Responsibilities

• Check guests out according to procedures, make change, cash checks, and post charges to guest accounts while following service standards.
• Welcome and register guests, fulfill requests and special instructions, and follow security and credit policies and procedures.
• Support management in applying credit and guest billing policies.
• Participate in daily briefings and meetings.
• Conduct oneself discreetly in guest areas and protect guest safety and confidentiality.
• Know hotel emergency procedures.
• Understand and communicate promotions and enhancements to employees and guests.
• Use the computer system to select and block rooms for arriving guests and preregister individuals or groups as needed.
• Assist with escorting VIPs and returning guests to their rooms when requested.
• Offer to handle special arrangements during guest stays and coordinate future visits.
• Perform other duties assigned by the manager.

What This Job Offers

• Job Type: Full-time