Front Desk Agent

AC by Marriott Downtown Orlando•Orlando, FL

12d•$16 - $16•Onsite

About The Position

A Kolter Hospitality Front Desk Agent delivers service excellence to guests by creating a comfortable and welcoming environment. The role processes guest check-ins and check-outs, issues room keys, and resolves guest issues in compliance with Kolter Hospitality standards, policies, and procedures. The position is part-time at AC by Marriott Orlando in Orlando, Florida.

Requirements

Able to work weekends.
Report to work on time and in proper uniform.
Knowledge of or ability to operate a computer and reservation system.
Ability to stand and walk for up to 8 hours.
Occasional lifting, pushing, and pulling.
Pre-employment drug test and background check required.

Nice To Haves

Customer service or hospitality experience is a plus.

Responsibilities

Assist guests with check-in and check-out processes.
Coordinate guest requests.
Inform guests about hotel services, features, and room amenities.
Welcome guests by name whenever possible.
Follow hotel rate structures, discounts, and selling and upselling strategies.
Perform cashiering tasks, including settling bills and invoices, posting charges, and making adjustments.
Carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
Cancel room reservations according to policy.
Report items in need of repair.
Follow safety procedures while working.
Handle and solve workplace problems effectively and innovatively.
Remain positive and helpful in a fast-paced environment.
Provide personalized guest service.