Front Desk Agent

Exploria Resorts•Clermont, FL

2d•Onsite

About The Position

The Front Desk Agent is responsible for ensuring that every guest has an enjoyable experience at the resort. The role includes greeting guests at the front desk, answering questions, recommending activities and restaurants, and answering phone calls. The position is full-time, pays $15.50 per hour, and is scheduled from 3 p.m. to 11 p.m. at the resort in Clermont, Florida. Weekend and holiday work is required.

Requirements

Strong hospitality and communication skills to interact professionally with guests.
Ability to understand and follow verbal and written instructions, work on more than one task at a time, and communicate verbally and in writing.
Adhere to cashiering procedures, including verifying cash, credit card, and other transactions during a shift.
Good computer skills and attention to detail.
Ability to stand for long periods and use a computer and phone constantly.
Good communication skills with staff and colleagues.
Ability to perform projects requested by supervisors or managers, follow instructions, and work independently.
Good phone etiquette.

Nice To Haves

Bilingual skills are a plus.

Responsibilities

Respond professionally and courteously to arriving, departing, and in-house guests, as well as potential guests.
Check guests in and out.
Provide outstanding customer service to all guests.
Respond to telephone and in-person inquiries about reservations, hotel information, and guest concerns.
Perform other duties assigned by management.
Recommend activities and restaurants to guests and answer their questions and phone calls.