Front Desk Agent - The Charter
About The Position
The Charter isn't just a place where guests check in—it’s where their Beaver Creek experience begins! We’re looking for a Front Desk Agent who thrives on people, loves the mountains, and knows how to make an arrival feel like the start of something great. You’ll be the person guests turn to for everything from the perfect dinner recommendation to a last-minute transportation request, a forgotten detail, or a local tip that makes their vacation even better. This is hospitality with a front-row seat to Beaver Creek. If you bring confidence, personality, quick thinking, and a genuine desire to make people's day better, you’ll fit right in!
Requirements
- A hospitality professional who is passionate about delivering exceptional guest service and creating memorable experiences.
- A positive attitude, excellent communication and phone etiquette, and a professional, guest-first approach to every interaction.
- An organized multitasker with strong problem-solving and conflict resolution skills, an attentive listener, and a dependable team player who follows through on commitments.
- Comfortable using Microsoft Office, including Excel, Word and Teams.
- Confident with technology and eager to learn new systems like our property management system, TRACK.
- Thrive in a fast-paced environment, remain calm under pressure, and enjoy helping both guests and homeowners.
Nice To Haves
- Spanish bilingual skills are a plus.
Responsibilities
- Own the Arrival: Create a warm, polished welcome from check-in through check-out and make guests feel at home from the moment they walk through the door.
- Be the Local Expert: Recommend restaurants, activities, hidden gems, and everything worth experiencing in Beaver Creek and the surrounding area.
- Make It Happen: Coordinate transportation, answer questions, tackle requests, and find solutions—often before guests even have to ask.
- Turn Problems Into Wins: Handle unexpected situations with confidence, professionalism, and a service-first attitude.
- Represent The Charter: Know the property inside and out and bring its amenities, services, and mountain experience to life for every guest.
Benefits
- Complimentary On-Site Parking
- Ski & Mountain Bike Breaks
- Beaver Creek Lifestyle
- A People-Focused Career
- Wellness Incentive - Epic Merchant Ski Pass or an end of ski season bonus, based on hire date
- Paid Time Off
- Paid Sick Time
- Health Insurance options—choose from three plans!
- Dental, Vision, and Accident Insurance
- Life Insurance
- Winter Incentive Program that includes a merchant pass or an end-of-season bonus.
- 401(K) Plan comes with a discretionary employer match
- Career Development Trainings
- Discounts at Eye Pieces and Venture Sports
- Corporate savings through Perk Spot
- Sabbatical Program
- Referral Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
