FRONT DESK AGENT - The Ellison Hotel

Classen Curve Hotel•Oklahoma City, OK

2d•Onsite

About The Position

The Guest Service Agent is a guest-facing position responsible for more than check-ins and check-outs. The Guest Service Agent serves as the first and last impressions of The Ellison, creating memorable experiences through warm hospitality, genuine engagement, and personalized service, assisting with guest requests, promoting hotel amenities, and ensuring every guest feels valued throughout their stay.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and guest service skills.
Strong organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Ability to use sound judgment when handling guest concerns and stressful situations.
Strong computer skills and the ability to learn hotel systems and technology.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to work independently and as part of a team.
Must be able to stand and walk for extended periods throughout the shift.
Must be able to occasionally bend, reach, stoop, and lift or carry items up to 25 pounds.
Must be able to perform repetitive motions such as typing and key generation.

Nice To Haves

Previous experience in hospitality, guest service / customer-facing role preferred.
Prior hotel front desk or property management system experience is preferred.

Responsibilities

Deliver exceptional hospitality by welcoming every guest with professionalism, warmth, and enthusiasm.
Assign rooms, issue room keys, and provide information regarding hotel amenities, services, and local attractions.
Anticipate guest needs and proactively provide personalized recommendations, directions, and information about hotel amenities, Milo, local attractions, and Oklahoma City experiences.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Resolve guest concerns in a courteous and service-oriented manner.
Maintain thorough knowledge of room types, hotel services, Marriott Bonvoy benefits, promotions, dining outlets, and current events.
Promote hotel services and amenities through thoughtful upselling and informed recommendations.
Accurately post charges, process payments, and reconcile guest accounts as needed.
Follow hotel policies, procedures, brand standards, and safety protocols.
Maintain a neat, professional appearance in accordance with company standards.
Demonstrate professionalism, respect, and teamwork in all interactions with guests and associates.
Complete required training and assigned tasks promptly.
Perform other duties as assigned.