Front Desk Agent - The Grayson Hotel

Think Hospitality • Miami, FL

5d • Onsite

About The Position

The Front Desk Agent is responsible for greeting, registering, and assigning rooms to guests in a friendly and courteous manner. This role involves answering inquiries about hotel services, arcade, waterpark, shopping, dining, and local entertainment. The agent will also maintain records of room availability and guests' accounts, compute bills, collect payments, and make change. Understanding and enforcing hotel credit policies, accounting for cash, and making deposits are key responsibilities. The role requires taking the initiative to greet guests warmly, professionally responding to guest issues and concerns, and effectively recovering negative guest experiences. Other duties as assigned.

Requirements

• Prior customer service experience required.
• Ability to utilize hotel software systems effectively.
• Friendly and courteous demeanor.
• High School diploma or GED.

Responsibilities

• Greet, register, and assign rooms to guests in a friendly and courteous manner.
• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments and make change for guests.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED