Front Desk Agent - The Grayson Hotel

Think Hospitality • Miami, FL

1d • $17 - $20 • Onsite

About The Position

The Front Desk Agent is responsible for greeting guests, registering them, and assigning rooms in a friendly and courteous manner. This role involves answering guest inquiries about hotel services, amenities, and local attractions. The agent will also maintain records of room availability and guest accounts, process payments, and enforce hotel credit policies. A key aspect of the role is to proactively greet guests warmly and professionally address and resolve guest issues to ensure a positive experience.

Requirements

• Prior customer service experience required.
• Ability to utilize hotel software systems effectively.
• Friendly and courteous demeaner.
• High School diploma or GED.

Responsibilities

• Greet, register, and assign rooms to guests in a friendly and courteous manner.
• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments and make change for guests.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED