Front Desk Agent The Garland

The Garland•Los Angeles, CA

5d•$25 - $25•Onsite

About The Position

The Front Desk Agent/PBX Operator at The Garland, within the Guest Services Department, is responsible for meeting all guest needs efficiently and courteously according to hotel standards and procedures. This role involves managing guest arrivals and departures, handling payments, coordinating room assignments, and fulfilling guest requests. The agent also provides information, handles concierge requests, manages group arrivals, and resolves guest complaints. Additionally, they promote hotel amenities, maintain the cleanliness and appearance of the front desk and lobby, prepare materials for shifts, and monitor the area for safety and security. Effective communication with other departments, accurate cash handling, and performing other assigned duties are also key aspects of this position.

Requirements

Excellent communication skills.
Professional attitude and good organizational skills.
Effective conflict resolution.
Ability to use a variety of computer applications.
High school diploma is required.

Nice To Haves

Industry software knowledge is an asset.
Post secondary training in hotel or tourism management is an asset.
Ability to speak a second language is an asset.

Responsibilities

Greet and welcome all arriving guests.
Process check-ins and departures, including necessary payments.
Handle and coordinate room assignments and accommodate guest requests.
Offer referral for information and handle brief concierge requests.
Handle group arrivals.
Receive and resolve guest complaints.
Promote and invite guests to use hotel’s restaurant and facilities.
Maintain cleanliness of work stations and lobby appearance.
Stock and prepare necessary material for each shift.
Monitor Front desk areas for safety, security and appearance and report any injuries, accidents or problems as necessary.
Maintain efficient communication with other departments (ie: Housekeeping/engineering/Sales).
Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy.
Perform other duties as assigned.