Golden Gate - Hotel - Front Desk Agent

Recruiting Team • Las Vegas, NV

4d

About The Position

The Front Desk Agent is responsible for providing outstanding guest service throughout the hotel guest experience. The role checks guests in and out, books reservations, provides information and additional services, attends to guest needs, resolves guest problems, issues keys, and processes payments. The agent works to ensure maximum guest satisfaction and assists as needed to ensure maximum inventory is available.

The position requires regular interaction with guests and team members, maintaining clean and supplied Front and Back of House work areas, and supporting company service standards and applicable company, departmental, and Gaming Control Board rules and procedures.

Requirements

• Ability to communicate effectively with guests, team members, and management in written and verbal form.
• Basic math skills.
• Previous cash-handling experience.
• Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Basic knowledge of Microsoft Office, Outlook, and the Internet.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Ability to establish and maintain effective working relationships with team members and guests.
• Must be at least 21 years of age.
• High school graduate or GED equivalent required.
• One year of previous customer service experience required.

Responsibilities

• Practice, support, and promote Company Service Standards at all times.
• Accurately create reservations and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer questions in a way that demonstrates understanding of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide the best guest service possible.
• Observe and report unusual or suspicious behavior.
• Clean and maintain Front and Back of House work areas and inform the appropriate people of supply shortages.
• Attend to guest needs, resolve guest problems, provide information and additional services, and process payments.
• Assist as needed to ensure maximum inventory is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED