Fairfield Inn & Suites - Front Desk Agent (FT)

COASTAL Hospitality Associates.•Virginia Beach, VA

11h•$16

About The Position

Fairfield Inn - Full-Time Front Desk Agent starting at $16.00/hr! If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today! The Fairfield Inn by Marriott is seeking a warm and friendly service-oriented, Front Desk Agent . The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures. How You'll Be Rewarded: A chance to learn something new every day in a fun, friendly work environment! Health Benefits; Medical, Dental and Vision Paid Time Off Employee Assistance Program Company Paid Short Term Disability, Life Insurance and Accidental Death Affordable and Optional Long Term Disability and Supplemental Life Insurance Company Matched 401K Health Care Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account Legal Resources Associate Travel Discounts per Brand Guidelines This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs. EOE M/F/Vet/Disabled Job Type: Full - Time with flexible scheduling Salary: from $16.00 per hour

Requirements

Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
Candidates must be able to stand for a full eight (8) hour shift.
Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Nice To Haves

Previous guest service experience preferred, but not required.
Highly developed computer skills.
Well organized and detail-oriented.
Ability to work independently and with diverse groups of individuals.
Display initiative, perseverance and analytical skills.
Highly developed communication skills.
Professional and ethical in all situations.
Excellent customer service skills.
Quick learner with strong work ethic.
Team player and ability to get along with others.
Exemplary written and verbal communication skills.

Responsibilities

Maintain positive guest relations at all times.
Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Maintain and secure a cash bank to perform job functions.
Verify guest information upon arrival and departure
Obtain method of payment from guests (credit or cash)
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Process all check-outs.
Maintain all guest information and hotel occupancy status using Brand systems