Front Desk Agent | Delray Beach Fairfield Inn
About The Position
Shaner Hotels has an exciting opportunity at our 95-room Fairfield Inn & Suites by Marriott Delray Beach! Located on the iconic Atlantic Avenue in Delray Beach—known as "America's Village by the Sea"—our hotel offers guests an ideal blend of coastal charm, vibrant culture, and exceptional hospitality. Just minutes from our hotel, guests can enjoy pristine sandy beaches, renowned restaurants, lively entertainment venues, unique boutiques, and inspiring art galleries throughout Atlantic Avenue and the Pineapple Grove Arts District. Our convenient location provides the perfect setting for both leisure and business travelers looking to experience all that beautiful South Florida has to offer. Guests enjoy comfortable accommodations featuring modern amenities, complimentary breakfast, free high-speed Wi-Fi, and the welcoming service that defines the Fairfield by Marriott brand. If you're passionate about hospitality and committed to creating memorable guest experiences, Fairfield Inn & Suites by Marriott Delray Beach offers an excellent opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and professional development in one of Florida's most desirable coastal destinations.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
