Front Desk Agent | Radisson Plaza Hotel | Full TIme

Greenleaf Hospitality Group • Myrtle Beach, SC

6d

About The Position

As a vital member of the Front Office team at the Radisson Plaza Hotel, the Front Desk Agent is the face of the guest experience. The role delivers exceptional service, resolves issues professionally, and creates memorable stays while supporting operational excellence, sales, team goals, and Radisson and GHG standards. The position requires flexibility, strong communication, and the ability to adapt between roles and tasks to support team coverage. Pay is based on experience, with performance-based raises and monthly bonus incentives.

Requirements

• Able to work weekends and holidays; schedule is based on hotel needs.
• Passionate and motivated about people and the hospitality industry.
• Driven by purpose, mission, and values, with a sense of integrity.
• Strong communication and verbal skills to work closely with staff.
• Positive and flexible in a changing environment.
• Receptive to coaching.
• Organized and able to multitask and balance multiple projects.
• Able to solve problems on the spot and make prompt, thoughtful decisions.
• Efficient typing skills.
• Able to stand for long periods, up to eight hours or more.
• Able to stoop and bend.
• Able to lift up to 40 pounds from time to time.
• Able to safely work with potentially dangerous chemicals and equipment.
• Able to comply with safety and health code standards.
• Able to perform responsibilities involving repetitive motions.

Nice To Haves

• Experience with Opera or a rooms management system.

Responsibilities

• Build positive relationships with guests to enhance satisfaction and loyalty.
• Personalize guest interactions by anticipating needs and going above and beyond.
• Respond to guest concerns and complaints with empathy, professionalism, and awareness of policies.
• Promote local attractions and hotel amenities.
• Perform daily shift responsibilities according to standard operating procedures.
• Maintain accurate billing processes and identify and resolve discrepancies.
• Stay current with procedural updates and apply problem-solving skills.
• Adapt between roles and tasks to support team coverage.
• Answer guest inquiries by phone, email, and in person.
• Cross-sell hotel services and create personalized guest experiences.
• Collaborate with team members to foster a positive, energetic work environment.
• Identify upsell opportunities and close sales in real time.
• Contribute ideas to improve team efficiency and guest satisfaction.
• Understand on-property events and use that knowledge to enhance the guest experience.
• Represent and uphold Radisson and GHG standards.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision coverage (full-time option).
• 401(k) with 100% match up to 3% (full-time option).
• Parental leave program (full-time option).
• Employee Assistance Program, including up to seven free counseling sessions per year.
• Health and wellness reimbursement up to $600 annually for items such as massages, gym memberships, and running shoes.
• Shift meal provided per day.
• 10% discount on GHG outlets.
• Discounted hotel rates at Choice Hotels Worldwide.
• Performance-based raises and monthly bonus incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed