Front Desk Agent

Pyramid Global Hospitality • College Station, TX

2d • $12 - $13 • Onsite

About The Position

The Front Office Agent provides friendly, efficient registration, guest settlement, and information to guests, fellow employees, and visitors at the Texas A&M Hotel and Conference Center. The role includes checking guests in, handling transactions and cash, sharing hotel information, promoting hotel programs, and maintaining the hotel gift shop. Team members are expected to provide exceptional, empathetic service and uphold the property’s Aggie Path of P.R.I.D.E.: Positivity, Respect, Integrity, Dedication, and Excellence.

This is a part-time role working 16–29 hours per week depending on business levels. The schedule varies, but is mostly 7:00 AM–3:00 PM, with weekend availability required. Availability to work Texas A&M football game days, Ring Days, graduations, and other high-occupancy special events is expected. Overtime may be required when business levels call for it. Compensation is $12 per hour, increasing to $13 after 1,000 hours worked, paid biweekly.

Requirements

• High school graduate or equivalent.
• Levelheaded, patient, even-tempered demeanor.
• Positive and outgoing personality.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high-stress environment.
• Ability to work well on a team and independently when needed.
• Strong computer skills.
• Availability to work weekends and Texas A&M football game days, Ring Days, graduations, and other high-occupancy special events.

Nice To Haves

• Cash handling experience.

Responsibilities

• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Provide exceptional customer service with a smile and empathy.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact professionally with fellow team members and assist other departments with necessary information.
• Know and follow emergency procedures and hotel policies.
• Maintain the house bank, including cash handling.
• Maintain the hotel gift shop and check out guests in the gift shop.
• Communicate pertinent information to Front Office Managers and Supervisors.
• Follow procedures for posting, charges, check cashing, tax information, safe deposits, and refunds.

Benefits

• 401(k) with company match and immediate vesting after 90 days of service.
• Access to free wellness platforms, including SupportLinc and Ramsey SmartDollar, for employees and household members.
• Extensive training programs for hospitality and non-hospitality skillsets.
• Pet insurance discounts.
• Discounts at hundreds of properties in the Pyramid Global portfolio.
• Medical, dental, vision, and supplemental benefits, including identity theft protection, legal assistance, and life insurance, for full-time employees.
• Tuition or education reimbursement eligibility after 12 months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED