Front Desk Agent

Tharaldson Hospitality • Nashville, TN

5d • Onsite

About The Position

Accommodates guests of the hotel by performing various duties. This role requires a genuine warmth and helpful nature, understanding the importance of a great first impression, and enjoying making others smile. The position involves greeting, registering, and assigning rooms to guests, handling confidential information with integrity, and promptly addressing guest requests and complaints. Responsibilities also include answering and routing calls, managing cash drawers and transactions, maintaining accurate records, assisting with sales and marketing efforts, offering wake-up calls, recording guest information, replenishing and cleaning the continental breakfast area, ensuring the lobby is clean, and performing laundry functions as directed. All other duties as assigned.

Requirements

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• High School degree or better

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Depends on Employment Status
• Paid vacation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED