Front Desk Agent - Cambria White Plains

Meyer Jabara Hotels • White Plains, NY

119d • $20 - $23

About The Position

The Front Desk Agent operates guest registration, bell services, telephone services, and guest reservations to support guest satisfaction and hotel profitability. The role provides guest services by resolving complaints, responding promptly to requests, using the hotel’s computer system for reservations, scheduling, and other guest-related services, and answering hotel telephones courteously and efficiently. The agent maintains a “can-do” and “guests first” attitude and works with the hotel team to deliver experiences that exceed guest expectations. The position also requires attending scheduled hotel training and following established guest and associate security, emergency, accounting, credit-control, financial-transaction, and money-security procedures.

Requirements

• Previous hotel guest service experience is strongly encouraged.
• Willingness to work a variety of morning, afternoon/evening, and overnight shifts, including weekends and holidays.
• Strong command of spoken, written, and read English.
• Strong organizational skills.
• Ability to multitask and work independently.
• Ability to stand on one’s feet for long periods.
• Excellent people and listening skills and an energetic personality.
• Ability and desire to satisfy guest needs and meet or exceed customer and team expectations in a fast-paced environment.
• Basic computer skills, including Microsoft Word, Excel, and Internet Explorer.
• High school diploma or equivalent.
• Interpersonal skills, computer aptitude, communication skills, organizational skills, and customer service orientation.
• Ability to lift, pull, or carry items weighing approximately 50 pounds.

Nice To Haves

• Bilingual ability is a plus.
• Cash-handling experience is strongly desired.

Responsibilities

• Operate guest registration, bell services, telephone services, and guest reservations.
• Resolve guest complaints to the guest’s satisfaction and respond promptly to guest requests.
• Use the hotel’s computer system for reservations, scheduling, and other guest-related services.
• Answer hotel telephones courteously and efficiently.
• Maintain a “can-do” and “guests first” attitude.
• Work as part of the hotel team to ensure guest experiences exceed expectations.
• Attend scheduled training sessions as required by the brand and hotel management.
• Follow established guest and associate security and emergency procedures.
• Follow hotel accounting and credit-control procedures, handle financial transactions, and ensure the security of monies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED