Front Desk Agent | The Normandy Hotel | Washington, DC| Modus by PM Hotel Group

PM Hotel Group•Washington, DC

17d•Onsite

About The Position

The Normandy Hotel is seeking a hard-working, friendly, and charismatic Front Desk Agent to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Hotel Manager. This is a non-exempt position with a pay rate of $21/hour. The Normandy Hotel is located just off Connecticut Avenue, near the embassies of Kalorama, with DuPont Circle, Adams Morgan, and other vibrant neighborhoods nearby. The hotel prides itself on welcoming, attentive, and personalized service, offering guests a place to unwind and feel at home.

Requirements

Exceptional communication skills both verbal and written
Knowledge in Microsoft Office
Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)

Nice To Haves

Bachelor degree or currently pursuing

Responsibilities

Provide exceptional personalized customer service and experiences to guests
Share knowledge of the neighborhood and city
Think on your feet, use good judgment and problem solve in a fast-paced environment
Provide support to Front Office Leaders and entire hotel team
Create a warm and welcome atmosphere
Assist in valet parking cars
Assist with Food & Beverage service, including an evening wine hour