Front Desk - Big Sur

Guest Services, Inc.•Big Sur, CA

1d•Onsite

About The Position

The Front Desk Agent performs desk attendant functions, including checking guests in and out, handling reservations, and answering and making phone calls. The role provides administrative, reception, and program support to management and staff while delivering welcoming, responsive customer service. The agent registers and assigns rooms, provides room-rate quotes and up-sells when possible, coordinates with Housekeeping, processes guest folio charges and payments, and balances cash and cash equivalents at the start and end of each shift. The position also responds to guest inquiries, resolves complaints within the scope of authority, and refers other matters to management. The agent must maintain awareness of safety issues and promptly report them to a manager. Physical presence at the job site is essential.

Requirements

Be at least 16 years of age.
Clerical skills, including typing, filing, office machine operation, cash register operation, record maintenance, and handling multiple tasks simultaneously.
Computer proficiency.
Ability to interact with a wide variety of people, organize and coordinate multiple priorities, learn and develop new skills, and solve problems.
Ability to arrange and coordinate reservation schedules.
Excellent interpersonal, administrative, telephone, and other communication skills.
Ability to read and write work-related documents in English and to understand and speak clearly in English with customers and co-workers.
Ability to communicate constantly with employees in a fast-paced environment.
Ability to move frequently around the unit, bend, lift, carry, reach or extend arms and hands above shoulder height, and work in a changing environment.
Ability to lift, carry, and push up to 25 pounds regularly, 30–35 pounds frequently, and up to 50 pounds occasionally.
Ability to stand for the entire workday, climb steps regularly, sit at a desk, monitor phones for extended periods, and withstand indoor and outdoor temperatures.
Physical presence at the job site.

Nice To Haves

High school diploma preferred.

Responsibilities

Provide administrative, reception, and program support to management and staff.
Manage phone activity and provide general information to callers.
Manage walk-in traffic, sign in customers as needed, and greet customers in a welcoming manner.
Register guests and assign rooms.
Provide room-rate quotes and up-sell guests when possible.
Assist in coordinating the Front Desk and Housekeeping Department.
Verify charges and credits posted to guest folios and collect payment for folio charges.
Account for and balance cash and cash equivalents at the beginning and end of each work shift.
Respond to guest inquiries.
Resolve guest complaints within the scope of authority and refer other matters to management.
Maintain awareness of safety issues and report them immediately to a manager.