Agent - Front Desk - PM

Pyramid Global Hospitality•Chicago, IL

12d•Onsite

About The Position

The Front Desk Agent creates a memorable first impression for hotel guests and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The role involves checking in and registering guests, delivering engaging and exceptional customer service, resolving problems, and helping guests have a memorable experience. This is an overnight-shift position at The Midland Hotel in Chicago, Illinois.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
Resolve problems and “WOW” guests through recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.