FRONT DESK AGENT
Saratoga Harness Racing, Inc.•Saratoga Springs, NY
•$17 - $18•Onsite
About The Position
Saratoga Casino Hotel is the premier entertainment destination for the Capital Region, consistently striving to fulfill the promise of creating special experiences one guest at a time. They are looking for individuals who thrive in a fast-paced and exciting environment, have a passion for bringing joy to others, and want to be part of a company that cares for and uplifts its team members and the community. The hotel offers competitive benefits and wages, opportunities for career growth, and a fun and unique working environment.
Requirements
- At least 18 years of age
- Excellent guest service skills; attentive and detail oriented.
- Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
- Effective communication skills with the ability to communicate with both guests and co-workers.
- Occasional lifting/carrying of up to 25 lbs.
- Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
- Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
- Selected applicants will be required to complete an online onboarding process.
Nice To Haves
- Prior experience in guest service capacity preferred.
Responsibilities
- Greet guests upon arrival.
- Performs guest check-ins and check-outs, dispenses room keys.
- Processes/posts transactions associated with guests stays including incidental charges.
- Coordinates with housekeeping/maintenance for availability and readiness of rooms.
- Answers guest questions regarding facility and surrounding area.
- Acts as a sales member for promotion of internal events, dining, and packages.
- Forwards guest mail, package and deliveries to appropriate rooms.
- Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
- Completes assigned check lists and projects for scheduled shift.
Benefits
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time That Promote Work/Life Balance
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships.
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
