Front Desk Agent

Bridgemans Services•Squamish, BC

13d•CA$20 - CA$22•Onsite

About The Position

Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) provides flexible, full-service vessels for industrial workforce accommodation, logistics and ferry service at any location throughout the world. BSG customizes services to the exact needs and locations of clients, ensuring that solutions meet precise specifications, including logistics, crew transfers, housekeeping, catering and the fulfillment of all HSE requirements. The Front Desk Agent will report to the Hotel Manager and is responsible for a variety of guest services, including check-in/check-out, anticipating guest needs, providing telephone services, preparing reports, and offering concierge services. The role also involves maintaining knowledge of vessel features and services, assisting with reservations, and potentially supporting other departments during high volume periods.

Requirements

Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment.
Be able to work in a standing position for long periods of time.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
Ability to accurately compute and manipulate mathematical calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
Ability to effectively deal with internal and external customers.
Ability to work under pressure during the check-in/check-out process and to handle multiple tasks at once.
Punctuality and regular, reliable attendance
Honesty and Integrity
Required to hold valid MED Domestic Vessel Safety certificate, Crowd and Crisis Management certificate, marine medical certificate, which employer will support arranging and subsidizing

Responsibilities

Check in and check out guests in a confident, professional, and friendly manner.
Follow up with the guest after check-in to ensure the guest is satisfied with the accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests with the highest level of hospitality.
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals, noting special requests, and blocking rooms as necessary.
Complete all items as listed on shift checklists.
Perform bucket checks to verify data as it pertains to the Bechtel accommodations lists and guest signature on the Check In Slip.
Prepare statistical & daily reports.
Issue guest safety deposit boxes as requested.
Advise guests of any messages, mail, faxes, etc., received for them.
Communicate services and in-house amenities to guests.
Take, record, and relay messages accurately, completely, and legibly.
Communicate pertinent guest information to designated departments/personnel.
Meet with departing Front Desk Agent to review business status, log book, and follow-up items.
Provide Concierge service – knowledge of local restaurants, local attractions, guest amenities, guest activities and events on board the Vessel.
Be knowledgeable of Vessel fire and emergency procedures.
Keep the front desk as well as the lobby areas clean and well organized.
Assist with reservations in a professional manner.
Legibly document maintenance needs in the front desk log and submit to the Manager.
Maintain complete knowledge at all times of all Vessel features/services, hours of operation, all room types, numbers, layout, décor, and locations, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily events & activities.
Balance all miscellaneous income departments against vouchers and property management system totals.
Initiate the Night Audit process in the Property Management system.
Prepare all next day guest reservations arrivals Check In Slips.
Prepare all management reports for vessel management.
Prepare appropriate housekeeping reports for the next business day.
Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Tour Host, Lobby coverage, and any other department that requires assistance.