Front Desk Agent
About The Position
The Front Desk Agent joins the Front Desk team at Hyatt House LA – University Medical Center, a Pyramid Global Hospitality property. The role creates memorable first impressions and helps guests discover the hotel, its amenities, and the local area. It involves checking in and registering guests, responding to requests, resolving problems, and providing engaging, sincere customer service. The agent also promotes hotel programs, follows established procedures for financial transactions, communicates pertinent information to the manager on duty, and assists other departments as needed.
Requirements
- High school diploma or equivalent.
- Strong desire to make an impact on other people.
- Outgoing and engaging personality.
- Computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Availability to work various shifts, including weekends and holidays.
Responsibilities
- Provide engaging, sincere customer service and help guests have a memorable experience.
- Check guests in and register them, ensuring proper credit, recording and fulfilling special requests, and establishing accurate information.
- Resolve guest problems and provide service recovery when things do not go as expected.
- Promote and sell special hotel programs.
- Interact professionally with hotel staff and assist other departments with necessary information.
- Know and follow emergency procedures and policies.
- Maintain the house bank.
- Communicate pertinent information to the manager on duty.
- Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
