Front Desk Agent - Frontgate
About The Position
Frontgate | Avon is seeking a Front Desk Agent to serve as a welcoming and reliable point of contact for guests and owners. The role supports daily resort operations by managing check-ins, check-outs, and reservations; responding to guest questions, requests, and concerns; and coordinating with other departments to ensure timely follow-through. The agent also handles mail and packages, performs administrative duties, and maintains an organized front desk. The position is full-time and year-round in Avon, Colorado. Scheduling varies by season, typically 8:00 a.m.–6:00 p.m. in summer and winter and 8:30 a.m.–5:00 p.m. in the off-season, with some weekends and holidays required. Flexible scheduling is available for 4–5 days per week based on operational needs. The pay rate is $23–$25 per hour depending on experience, with a sign-on bonus paid in two installments.
Requirements
- Maintain a professional appearance and a friendly, helpful demeanor when addressing guest needs and concerns.
- Strong verbal and written communication skills for interacting with guests and colleagues.
- Ability to multitask efficiently, including handling calls and check-ins simultaneously.
- Familiarity with property management systems, phone systems, and basic computer applications.
- Ability to collaborate effectively with other staff members to ensure smooth operations.
Responsibilities
- Welcome guests and owners, manage check-ins and check-outs, and handle reservations professionally and attentively.
- Respond promptly to guest questions, requests, and concerns, working to resolve issues and provide a positive experience.
- Coordinate with housekeeping and maintenance to communicate needs and ensure timely follow-through on guest and owner requests.
- Manage incoming and outgoing mail and packages.
- Perform administrative duties such as filing, data entry, and record-keeping.
- Keep the front desk area clean, organized, and ready to support daily operations.
Benefits
- Onsite parking.
- Convenient scheduling with no very early or late-night shifts.
- Winter Wellness Program: an Epic Merchant Ski pass or an end-of-season bonus, based on hire date.
- Three health insurance plan options for eligible full-time, year-round staff.
- Dental, vision, and accident insurance for eligible full-time, year-round staff.
- Life insurance for eligible full-time, year-round staff.
- Generous paid time off program.
- 401(k) plan with a discretionary employer match.
- Career development trainings.
- Discounted gym memberships at The Athletic Club Westin.
- Discounts at Eye Pieces.
- Corporate discounts through Perk Spot.
- Sabbatical program.
- $500 referral program.
- Sign-on bonus, paid half after 30 days and half after 60 days from date of hire.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
