Front Desk Agent-Rooms-Hyatt Centric Chicago Magnificent Mile

Hyatt Centric Chicago Magnificent Mile•Chicago, IL

6d•$24 - $25•Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps guests feel valued and cared for from arrival onward. The role provides exceptional customer service, handles guest check-ins and check-outs accurately and efficiently, responds to inquiries and resolves issues or complaints with professionalism and empathy, and provides information about local attractions, dining, and hotel amenities. The agent collaborates with other departments to support a seamless guest experience, maintains a clean and organized front desk, and accurately handles cash and credit card transactions. The position calls for close attention to detail and a proactive approach to guest satisfaction.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash-handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.