Front Desk Agent-Rooms-Don CeSar

The Don CeSar•Saint Pete Beach, FL

13d•Onsite

About The Position

The Don CeSar is seeking a Front Desk Agent to welcome guests and help create memorable experiences at its historic luxury resort on St. Pete Beach, Florida. The role provides exceptional customer service and a positive first impression, handles guest arrivals and departures, responds to questions and concerns, and shares information about local attractions, dining, and hotel amenities. The agent collaborates with other departments to support seamless guest experiences, maintains an orderly front desk, and accurately processes cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash-handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Offer recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Use attention to detail and a proactive approach to support guest satisfaction.