Front Desk Agent
About The Position
Embassy Suites by Hilton Marlborough is looking for a friendly, dependable, and energetic Front Desk Agent to join their team. As the first and last person our guests interact with, you'll play an important role in ensuring every stay begins and ends with genuine hospitality. The schedule is primarily 3:00 PM – 11:00 PM, with weekend availability required, including Saturdays and Sundays, and holidays as business needs require. The role involves welcoming guests, efficiently checking them in and out using Hilton systems, answering phones, responding to guest inquiries, resolving guest concerns promptly and professionally, processing reservations, room changes, and payments, providing information about hotel amenities and local attractions, coordinating with housekeeping and other departments to ensure guest satisfaction, maintaining a clean and organized front desk area, and following all Hilton brand standards and hotel policies.
Requirements
- Previous customer service or hotel experience is preferred but not required
- Strong communication and interpersonal skills
- Comfortable using computers and learning new software
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable, punctual, and able to work independently and as part of a team
- Must be authorized to work in the United States
- At least one year in a customer service role with high guest interaction
- A Valid drivers license with no major infractions for 6 months
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Nice To Haves
- Hospitality industry experience is a plus.
Responsibilities
- Welcome guests with a warm, professional attitude
- Efficiently check guests in and out using Hilton systems
- Answer phones and respond to guest inquiries
- Resolve guest concerns promptly and professionally
- Process reservations, room changes, and payments
- Provide information about hotel amenities and local attractions
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Maintain a clean, organized, and professional front desk area
- Follow all Hilton brand standards and hotel policies
Benefits
- Full benefit plans
- Lucrative bonus programs
- Competitive hourly pay
- Incentives for Front Desk Agents
- Hilton Team Member Travel Program with discounted hotel stays worldwide
- Medical, dental, and vision benefits for eligible team members
- Paid time off and holiday pay
- 401(k) with company match for eligible employees
- A supportive team environment with opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
