Front Desk Agent

Vail Resorts • Keystone, CO

11d • $20 - $23 • Onsite

About The Position

As the Front Desk Associate, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Requirements

• Somewhat strong computer skills
• High School education or equivalent - Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required
• At least 18 years of age

Responsibilities

• Work face-to-face with customers
• Check-in guests and condo owners, processing necessary paperwork and credit cards
• Check-out guests and condo owners ensuring posting and collection of payments
• Answer Call Center and Front Desk Phones in a timely and professional manner
• Provide guests with information on Keystone Resort and the surrounding area
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help Condo Owners with their Reservations
• Expected to be cross-trained with Lodging Operations
• Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED