Front Desk Agent
About The Position
The Front Desk Agent provides excellent customer service, manages reservations, and maintains professional relationships with hotel guests. The role includes clerical duties and requires prompt, courteous resolution of customer inquiries and issues. The agent handles reservations and guest check-ins and check-outs, processes payments and charges, and communicates with guests about their stays, hotel policies, and account status. The position also supports other personnel, coordinates with Accounting regarding customer credit status, keeps management informed of area activities and significant problems, and safeguards guest information. The role is based at Four Points Mount Prospect in Mount Prospect, Illinois. It is full-time, pays $15–$16 per hour, and requires flexibility with shifts and mandatory weekend availability. A high school diploma or equivalent is required; customer service and data-entry experience are preferred.
Requirements
- High school graduate or equivalent.
- Excellent communication and public relations skills.
- Well organized and attentive to detail.
- Willingness to assist others.
- Strong typing abilities and proficiency with a PC, calculator, and office equipment.
- Flexibility with shifts and availability to work weekends.
Nice To Haves
- Customer service experience.
- Data entry experience.
Responsibilities
- Receive and process reservations by phone, fax, and mail.
- Enter reservations into the computer system and provide additional information.
- Verify pricing, discounts, and billing information; inform customers about room features and availability.
- Maintain reservation files and resolve reservation-related problems.
- Check guests in and out efficiently.
- Process customer payments and post applicable charges.
- Inform customers of credit holds and conduct customer surveys.
- Respond promptly and courteously to guest questions, requests, and problems.
- Keep customers informed of company policies, procedures, and account statuses.
- Maintain the company’s professional reputation by providing superior customer service.
- Assist and support area personnel as needed.
- Coordinate with the Accounting Department regarding customer credit status.
- Keep management informed of area activities and significant problems.
- Maintain effective working relationships with company personnel.
- Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
- Perform other tasks and duties as assigned by the manager or supervisor.
Benefits
- Employee assistance program.
- Employee hotel room discount.
- Paid training.
- Professional development assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
