EXPERIENCED Front Desk Agent

Donohoe Hospitality Services•Reston, VA

26d•$17 - $19

About The Position

The Front Desk Agent welcomes hotel guests and helps provide a smooth, friction-free stay. The role assists with guest services, reservations, check-in and checkout, payments, information, and requests while presenting a positive impression of the hotel. The position is at the AC Hotel & Residence Inn Reston, a dual-property hotel with 267 guest rooms, food and beverage venues, meeting and event space, an indoor heated pool, and a fitness center. The hotel operates 24 hours a day, seven days a week. Department schedules accommodate changing business demands, and employees may be asked to work shifts other than those they prefer or normally work. Employees must follow hotel work rules, procedures, and policies. A minimum of 32 hours per week is required to qualify for the benefits package.

Requirements

Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.

Responsibilities

Check guests in and out according to hotel and brand standards.
Inform guests about hotel facilities, policies, and procedures, and provide tourist information.
Operate the hotel phone system, transfer calls, and accurately take guest messages.
Take, modify, and cancel guestroom reservations.
Respond to guest inquiries, requests, and complaints, and coordinate with other departments to fulfill special requests.
Perform cashier duties, cash traveler’s checks, and post phone and miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure guest and employee security, and know hotel emergency procedures.
Maintain cleanliness of the Front Office area.
Adhere to hotel work rules, procedures, and policies.