Front Desk Agent | Daytona Speedway Fairfield Inn

SHANER•Daytona Beach, FL

11h•Onsite

About The Position

This position is for a Front Desk Agent at the Fairfield Inn Daytona Beach, located in the ONE DAYTONA entertainment epicenter. The hotel features raceway-themed decor, a lobby bar, complimentary hot breakfast, an outdoor pool, a fitness center, and 105 spacious guest rooms and suites, each equipped with a microwave and refrigerator. Shaner Hotels, the employer, is an award-winning hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. They partner with top hospitality brands and offer various services including hotel development, design and construction, e-commerce, and revenue management.

Requirements

High school graduate or equivalent.
Minimum one year customer service experience.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

Previous hotel experience
Computer experience
Bilingual English/Spanish
Knowledge of local activities and attractions appropriate for clientele

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints, ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling, and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
Process all payments according to established hotel requirements.
Provide information and services to any guest or visitor in a friendly, professional manner.
Perform other duties as assigned.