Front Desk Agent -Drift Santa Barbara

TMC Hospitality•Santa Barbara, CA

About The Position

The Front Desk Agent welcomes guests and creates a memorable check-in and check-out experience. The role anticipates guest needs, answers questions, helps guests navigate local dining and activities, and supports concierge-style requests such as recommendations and trip planning. It handles reservations, guest communication, and folio accuracy, and follows through on guest requests to ensure resolution. The Front Desk Agent supports hotel operations by coordinating with housekeeping, maintenance, food and beverage, and leadership. The role also maintains common-area readiness, cleanliness, and atmosphere; assists with on-property retail, amenities, and delivery of guest items; and upholds Drift brand standards to contribute to a smooth guest journey.

Requirements

Strong communication and guest-relations skills.
Comfort using technology and learning new systems.
Ability to multitask in a fast-paced, guest-facing environment.
Reliable, organized, and calm under pressure.
A genuine passion for creating great guest experiences.
Ability to collaborate across departments as a team player.

Nice To Haves

Previous hospitality or customer service experience is preferred.

Responsibilities

Welcome guests and create a memorable check-in and check-out experience.
Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
Coordinate with housekeeping, maintenance, food and beverage, and leadership to support hotel operations.
Handle reservations, guest communication, and folio accuracy.
Manage guest requests and follow through to ensure resolution.
Maintain common-area readiness, cleanliness, and atmosphere.
Assist with on-property retail, amenities, and delivery of guest items.
Support concierge-style needs, including recommendations and trip planning.
Uphold Drift brand standards and contribute to a smooth, seamless guest journey.