Front Desk Agent | Hotel Celare, a Marriott Tribute Portfolio

Shaner Hotels • Cincinnati, OH

4d • Onsite

About The Position

The Front Desk Agent will be responsible for handling guest complaints to ensure guest satisfaction, processing all check-ins and check-outs according to established hotel requirements, and adhering to payment, cash handling, and credit policies/procedures. This role also involves generating, printing, and distributing daily reports to designated departments/personnel, and resolving discrepancies on the room status report with Housekeeping. Other duties may be assigned as needed.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED