Housekeeping Supervisor | Hotel Celare, a Marriott Tribute Portfolio
About The Position
The Housekeeping Supervisor is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department. This role requires maintaining complete knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, and ensuring the housekeeping team is informed. The supervisor will handle guest complaints to ensure guest satisfaction, train and develop team members, and ensure all required training is completed according to standards. They will review daily business levels, anticipate critical situations, and plan effective solutions. The role also involves assisting staff with their job functions to ensure optimum service to guests, monitoring and maintaining cleanliness, sanitation, and organization of assigned areas, and performing housekeeping, laundry, and houseperson functions whenever necessary. Other duties may be assigned.
Requirements
- Prior housekeeping experience in the hospitality industry
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent
- Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.
Nice To Haves
- Supervisory experience a plus
- Some college preferred
- Bilingual English/Spanish a plus
Responsibilities
- Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
