JW Marriott Housekeeping Supervisor

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

The housekeeping supervisor is a key individual in achieving the goals and quality standards of the housekeeping department. The housekeeping supervisor must impact all elements of the department from standards of cleanliness and associate morale to budgetary goals and inter-departmental relations. AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success.

Requirements

Must be reliable; willing to work AM and PM hours, weekends and holidays
Ability to use the property management system, HotSOS, GXP, and Microsoft excel/word required
Able to use different types of chemicals
Requires the ability to work independently and follow directions while supervising others

Nice To Haves

Ability to communicate in English both verbally and written (Preferred)
High school diploma or equivalent preferred
Related experience is preferred.

Responsibilities

To establish a high degree of excellence in the Housekeeping Department to include all assigned areas of the Hotel
Ability to lead Floor Supervisors, Room Attendants, Housemen, Public Area Cleaners, Uniform Room Attendants, and Turndown Attendants
Primary operation of the housekeeping department on a day-to-day basis
Having a working knowledge of all housekeeping cleaning equipment, chemicals, and preventive maintenance programs for such machines
Responsible for training all associates on proper usage and handling of cleaning equipment and chemicals
Cleanliness of the public areas and outlets of the hotel under direct responsibility of the housekeeping department
Supervise a team of 40+
Work closely with other departments, such as Engineering, Laundry, and the Front Desk to ensure guest satisfaction and 4 diamond quality
Be specifically responsible for the cleanliness standards of all guest rooms, corridors, and back-of-house storage rooms
Ensure Front-of-House public area standards are excellent at all times
Ensure all Floor Supervisors continually inspect assigned areas and have turned in inspections as well as meet a 96% cleanliness standard in guest rooms
Ensure all reports are prepared correctly and on time
Perform daily inspections of floor supervisor rooms
Inspect housemen floors on a weekly basis
Ensure that all associates are well trained
Coach, council, and mentor department associates
Adhere to and enforce rules and policies of the department and hotel
Ensure proper key controls are in effect
Take accurate linen inventory
Complete weekly supply inventory
Review out-of-order rooms daily and ensure room type availability for arriving guests
Give immediate response to all guest problems and correspondence
Ensure Lost & found articles are stored properly and logs are maintained through Reunitus
Train new hires in any role of the department
Any and all assignments by housekeeping manager must be followed through