Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels•Buffalo, NY

3d•Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department. This role involves maintaining a high quality of services offered to guests through the management of the functional areas of the housekeeping department and adhering to established standards and procedures. The supervisor will also direct, implement, and maintain a strong service and management philosophy to guide the staff, handle guest complaints to ensure satisfaction, and train and develop team members. Additionally, they will review daily business levels, anticipate critical situations, plan solutions, assist staff with their job functions, and monitor cleanliness, sanitation, and organization of assigned areas. The role may also require performing housekeeping, laundry, and houseperson functions as needed.

Requirements

Prior housekeeping experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.
High school graduate or equivalent.

Nice To Haves

Supervisory experience a plus.
Some college preferred.
Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.