Front Desk Agent (Part-Time) | Hotel Leo

Columbia Hospitality • Bellingham, WA

13d

About The Position

The Front Desk Agent supports the Guest Services and Front Office teams by handling guest check-in and check-out, room credits, keys, guest issues, and special requests. The role helps create unique and meaningful guest experiences while completing financial and service-related tasks. The agent works in a fast-paced environment and uses the property management system, PBX, and radio paging system according to hotel procedures and standards.

Requirements

• Strong written and verbal communication skills.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous experience with cash handling and computerized point-of-sale systems.

Responsibilities

• Handle guest check-in and check-out processes according to hotel procedures and standards.
• Use the property management system proficiently.
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
• Resolve guest issues effectively while considering guest needs and business objectives.
• Use discretion and professionalism when resolving guest conflicts, and consult management when assistance or follow-up is needed.
• Follow up with guests and fellow team members as appropriate.
• Make restaurant, transportation, activity, and entertainment reservations for guests.
• Support the Guest Services and Front Office teams with financial and service-related tasks.

Benefits

• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee assistance program.
• Volunteer opportunities.
• Committee participation opportunities.
• Task force work opportunities.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
• Daily pay.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed