Front Desk Agent (Full-Time) - The Ben Hotel

Sage Hospitality Group•West Palm Beach, FL

23d•Onsite

About The Position

The Front Desk Agent is the face of the guest experience at The Ben Hotel, creating welcoming first impressions and ensuring arrivals, guest interactions, and departures reflect luxury hospitality standards. The role combines front desk operations with personalized service, thoughtful recommendations, attention to detail, and problem-solving to anticipate guest needs and create memorable experiences. The agent is expected to communicate effectively and remain composed and professional in a fast-paced environment.

Requirements

High school diploma or equivalent.
Previous customer service experience in a hotel.
High school graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash register systems.
Experience dealing directly with the public and general knowledge of basic customer service skills.
Fluency in oral and written English.
Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
Strong organizational skills and attention to written and verbal details, particularly when performing multiple tasks.
Ability to read written communications and a monochrome computer screen.
Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
Ability to understand and follow verbal and written instructions, work on multiple tasks, and communicate verbally and in writing.
Ability to stand for 90% of the shift, bend and kneel repeatedly while filing, reach all hotel areas to assist clients, and occasionally carry or lift files and office items weighing up to 25 pounds.

Nice To Haves

Luxury hotel experience.

Responsibilities

Greet arriving guests and complete check-in procedures using manual and computerized methods.
Facilitate guest check-outs by following established manual and computer procedures, closing guest accounts, and preparing rooms for the next sale.
Calculate and post payments, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
Maintain good customer relations by staying informed about in-house and local events and responding knowledgeably to guest questions and concerns.
Operate PBX equipment to handle incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Control front desk cash transactions and maintain responsibility for a personal bank in accordance with hotel policy.
Maintain a friendly, cheerful, and courteous demeanor.