Part-Time Front Desk Agent

Davidson Hospitality Group•Alta, UT

16h•Onsite

About The Position

Snowpine Lodge is a luxury mountain resort in Alta Ski Area, Utah. The Part-Time, Seasonal Front Desk Agent provides exceptional customer service and creates a welcoming first impression for guests. The role handles guest check-ins and check-outs, responds to inquiries, resolves concerns, offers information about local attractions, dining, and hotel amenities, and coordinates with other departments to support a seamless guest experience. The agent also maintains an orderly front desk and accurately processes cash and credit card transactions. The position is paid $20 per hour and involves swing shifts.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond to guest inquiries and resolve issues or complaints professionally and empathetically.
Offer recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.