Front Desk Agent, Second Shift | Marriott Milwaukee West
About The Position
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service. This role also involves understanding and following the company guest service recovery program, proper selling techniques to maximize room revenues, and following company procedures when handling cash and processing financial transactions. The agent is responsible for the proper use of all equipment and adhering to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties and adheres to company general work rules, department procedures and company policies.
Requirements
- High school diploma or GED required
- 1+ years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
Responsibilities
- Anticipates and responds to guests in a friendly and positive manner
- Responsible for providing the highest level of service
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to company general work rules, department procedures and company policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
