Copy of Front Desk Agent - Second shift
About The Position
This role is for a Front Desk Agent working the second shift. Responsibilities include registering and assigning rooms to guests, issuing room keys, and providing instructions. The agent will also manage incoming mail and messages, operate communication systems, and answer guest inquiries about hotel services, local attractions, and directions. Key tasks involve maintaining records of room availability and rates, processing guest payments, making and confirming reservations, and posting charges to guest bills when necessary. Additionally, the role may involve making reservations for transportation or entertainment and handling guest valuables for safekeeping.
Requirements
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Accurately use various office software.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
