Front Desk Agent (Part-Time) | Hotel Leo

Columbia Hospitality•Bellingham, WA

14d

About The Position

The Front Desk Agent handles guest check-in and check-out, room credits, keys, guest concerns, and special requests. The role supports Guest Services and the Front Office team with financial and service-related tasks to create meaningful guest experiences. The agent follows hotel procedures and standards, uses the property management system, and operates the PBX and radio paging system. They establish appropriate credit at check-in, issue room keys, and familiarize guests with property services and areas. They resolve guest issues with discretion and professionalism, balance guest needs with business objectives, follow up with guests and team members, and consult management when necessary. The agent also makes restaurant, transportation, activity, and entertainment reservations for guests. The position is part-time at Hotel Leo, a historic hotel in downtown Bellingham that combines hotel lodging and apartment residences with shared common spaces.

Requirements

Strong written and verbal communication skills.
Previous hospitality or customer service experience is preferred.
Previous cash-handling experience and experience with a computerized point-of-sale system are preferred.

Nice To Haves

Previous hospitality or customer service experience.
Previous cash-handling experience.
Experience with a computerized point-of-sale system.

Responsibilities

Handle guest check-in and check-out processes according to hotel procedures and standards.
Manage room credits, issue keys, and explain property services and areas to guests.
Use the property management system proficiently.
Operate the PBX and radio paging system according to procedures.
Resolve guest issues and conflicts professionally, balancing guest needs and business objectives.
Use sound judgment and consult management when assistance or follow-up is needed.
Follow up with guests and fellow team members.
Make restaurant, transportation, activity, and entertainment reservations for guests.
Support Guest Services and the Front Office team with financial and service-related tasks.

Benefits

Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer, committee participation, and task force work opportunities.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.
Daily pay option.