Front Desk Agent | Hershey TownePlace Suites
About The Position
The Front Desk Agent is responsible for providing superior guest services, including check-in/check-out of hotel guests courteously and efficiently. This role involves processing all payments according to established hotel requirements and providing information and services to any guest or visitor in a friendly, professional manner. The agent must be available to work a flexible schedule, including weekends, holidays, and varied shifts, handle guest complaints to ensure satisfaction, and adhere to payment, cash handling, and credit policies/procedures. Additionally, the role includes generating and distributing daily reports and resolving discrepancies with Housekeeping.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Nice To Haves
- Previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
- Handle guest complaints ensuring guest satisfaction
- Adhere to payment, cash handling and credit policies/procedures
- Generate, print, and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
