Front Desk Agent @ TownePlace Suites Raleigh Cary

Summit Hospitality Incorporated • Cary, NC

3h • Onsite

About The Position

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. This role is responsible for providing guests with memorable service while conducting various daily operations and adhering to all Corporate and Brand Quality Standards. Possible full-time and part-time positions are available.

Requirements

• Skilled at working under pressure and able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills.
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

Nice To Haves

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.

Responsibilities

• Work 30-40 hours per week if Fulltime, or 1-29 hours if Part-time, which includes weekends and evenings (Saturday and/or Sunday).
• Obtain approval for hours beyond 40 from your supervisor (for non-exempt Associates).
• Provide excellent customer service by greeting customers promptly and courteously, and answering questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude, even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently, including following up with guests to ensure a problem has been solved satisfactorily, and anticipating issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure the lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter.
• Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote the loyalty of the brand and Summit Hospitality Group.

Benefits

• Vacation/Personal time for Fulltime associates
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime associates
• Hotel Discounts
• Quarterly bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees