Front Desk Agent, Ancora Hotel

AvantStay • San Diego, CA

1d • Onsite

About The Position

The Front Desk Agent is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and is perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Agent’s primary responsibility will be facilitating in-person guest check-ins. In addition, they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations. The ideal Front Desk Agent is detail-oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check-ins are flawless, while at times performing inspections or team support during non-peak arrival days. Must be based in the San Diego area.

Requirements

• “Guest First” attitude towards hospitality including an insatiable need to create great experiences.
• Broad range of technology experience including different property management systems.
• Excellent communication skills - ability to communicate with a broad range of stakeholders.
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.
• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment and independently.
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping.
• Strong analytical, strategic, and collaborative skills.
• Comfortable working in a very fast-paced environment.
• A perfectionist, attentive to all the details.
• Focused, hard-working, and willing to do what it takes for us to reach the next stage.
• Ability to understand and convey both business issues and technical concepts.
• Capable of quickly learning new software systems.
• Must be based in the San Diego area and willing to work some weekends and some evenings full-time.

Nice To Haves

• Experience in real estate, hospitality,/or tech is a plus.

Responsibilities

• Conduct live check-ins for our arriving guests. You are often the first impression and face of the company.
• Receive, organize, and stock deliveries of housekeeping and operational supplies.
• Lift, move, unpack, and do the more “unglamorous” sides of organization of the office and storeroom.
• Guide guests through the AvantStay experience, ensuring they have an amazing first impression.
• Stay in constant communication with the field team with updates on guest’s arrivals and requests.
• Utilize our technology to release check-in instructions and close out “Live Check-In” cases in Salesforce.
• Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use.
• Maintain and organize gathering spaces, including office, and the surrounding area.

Benefits

• The role has an hourly rate between $25 and $27, dependent on your skills and experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discount stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed