Hotel Front Desk Agent

Buffalo Lodging Associates, LLC•Wayne, NJ

3h•Onsite

About The Position

We are currently looking for a Full-Time Guest Services Representative to join our front desk Team! Our Residence Inn by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there no closer hotel. We are an extended stay hotel, and our suites have full kitchens including a fridge, microwave, and utensils. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Requirements

Customer Service experience
Must have valid drivers license, and acceptable driving history subject to company approval

Nice To Haves

Customer Service experience, in a hotel setting preferred.
Marriott experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Drive hotel shuttle