Front Desk Agent, Ancora Hotel

AvantStay • San Diego, CA

1d • Onsite

About The Position

AvantStay is seeking a part-time Front Desk Agent for their hotel, Ancora, in San Diego. This role is the primary point of contact for guests and the company's representative on-site. The position involves facilitating guest check-ins, managing office operations, handling deliveries, organizing supplies, documenting inventory levels, and providing support to local teams and vendors. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a dynamic environment.

Requirements

• Must be based in the San Diego area.
• "Guest First" attitude towards hospitality with a drive to create great experiences.
• Broad range of technology experience, including property management systems.
• Excellent communication skills to interact with a diverse range of stakeholders.
• Comfort working in a startup environment with the ability to make decisions.
• Positive attitude, self-starter mentality, and ability to work independently and in a team.
• Desire to gain in-depth knowledge of short-term rentals and housekeeping.
• Strong analytical, strategic, and collaborative skills.
• Comfortable working in a fast-paced environment.
• Perfectionist with attention to detail.
• Focused, hard-working, and willing to do what is necessary to achieve company goals.
• Ability to understand and convey business issues and technical concepts.
• Capable of quickly learning new software systems.
• Willing to work some weekends and some evenings.

Nice To Haves

• Experience in real estate, hospitality, and/or tech is a plus.

Responsibilities

• Conduct live check-ins for arriving guests, serving as the first impression of the company.
• Receive, organize, and stock deliveries of housekeeping and operational supplies.
• Organize office and storeroom supplies, which may involve lifting and unpacking.
• Guide guests through the AvantStay experience to ensure a positive first impression.
• Communicate with the field team regarding guest arrivals and requests.
• Utilize technology to release check-in instructions and close out cases in Salesforce.
• Assist with inventory duties, including preparing items for the field team, receiving deliveries, and tracking linen/consumables.
• Maintain and organize gathering spaces, including the office and surrounding areas.

Benefits

• Hourly rate between $25 and $27, dependent on skills and experience
• Paid time off
• Complimentary and discount stays at AvantStay properties

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed