Hotel - Front Desk Agent

IMG Academy•Bradenton, FL

1d•Onsite

About The Position

Responsible for providing attentive and efficient service to hotel guests before arrival, throughout their stay, and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.

Requirements

High School diploma or equivalent
Proven experience providing high-quality customer service in a hospitality, retail, or service-oriented environment
Strong verbal communication and customer service skills
Ability to remain calm, professional, and composed in high-pressure or fast-paced situations
Effective problem-solving skills with the ability to anticipate and resolve guest issues
Must be able to work with and understand financial information and data, and basic arithmetic functions
Positive attitude with a collaborative, team-oriented mindset

Nice To Haves

Previous experience in hotel Guest Services is preferred but not required

Responsibilities

Check guests in and out, answer phones, and assist with various guest needs throughout the day
Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
Review and manage guest request logs to ensure requests are executed accurately and timely
Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations
Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
Handle guest challenges in a friendly, professional, and solution-oriented manner
Ensure proper logging, handling, and delivery of guest packages, mail, and messages
Maintain effective communication and teamwork with hotel staff and other departments
Document incidents, maintenance issues, or guest feedback in required systems
Protect confidential guest and proprietary information in accordance with company policies
Other duties as assigned by management