Hotel Front Desk Agent

Indus Hospitality Group, Inc•Town of Macedon, NY

2d•Onsite

About The Position

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Requirements

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Minimum 18 years of age.
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.
The noise level in the work environment is usually moderate.
The associate works in an environment open to the general public.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
Perform laundry duties as needed.
Maintain continental breakfast, including closing and cleaning of area.