Front Desk Agent

Fairfield Whitsett • Whitsett, NC

2h

About The Position

The Front Desk Agent greets guests courteously and efficiently, responds to inquiries, checks guests in and out, and makes room reservations. The role supports excellent guest service by addressing concerns, coordinating with hotel departments, handling payments and billing, and following guest check-in and security procedures. The position may also assist other departments during busy periods and attend meetings as required.

Requirements

• Experience in customer service, a forward-facing role, or another guest-related position.
• At least a high school diploma, GED, or equivalent.
• Proficiency in Microsoft 365 or similar computer applications.
• Ability to complete a pre-employment background check.

Nice To Haves

• Experience in the hospitality industry, such as hotels, restaurants, or similar settings, in various roles.

Responsibilities

• Provide outstanding customer service and maintain a friendly, professional, cheerful, and courteous demeanor.
• Answer inquiries from potential guests and accept hotel reservations accurately.
• Resolve guest problems and complaints efficiently, promptly, and with a sense of urgency.
• Respond in a timely manner to telephone and in-person questions about reservations, hotel information, and guest concerns.
• Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Allocate rooms to expected arrivals after reviewing guest preferences and special requests.
• Build relationships and coordinate with other departments, including housekeeping and maintenance.
• Handle guest phone calls, wake-up calls, and messages promptly, efficiently, and professionally.
• Cross-check billing instructions and ensure they are correctly updated.
• Handle group arrivals and pre-register each guest.
• Ensure payments are made or on file for each guest and that group billing is routed correctly.
• Complete cash transactions and maintain responsibility for the personal bank.
• Read and update the front desk log, whether maintained in a book or system.
• Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the MOD.
• Assist other departments in guest service, especially during high-volume periods.
• Attend meetings as required.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k).
• Generous paid time off program.
• Opportunities for career advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED