Front Desk Agent

DRIFTWOOD HOSPITALITY MANAGEMENT•Asheville, NC

2d•Onsite

About The Position

The Radical Hotel in Asheville, North Carolina is hiring a Guest Service Agent to create welcoming, memorable guest experiences from check-in through check-out. The role involves providing confident, personable service, sharing local Asheville recommendations, responding to guest requests, and finding creative solutions. The agent works with a passionate hospitality team in a fast-paced environment. Weekend and holiday availability is required. Previous hotel experience is a plus but is not required; the posting emphasizes a positive attitude, a genuine interest in people, and willingness to learn. The position requires effective communication in English, customer-service and problem-solving skills, and the ability to use a moderately complex computer system and perform moderately complex calculations. Agents must be able to handle customer concerns with patience, tact, and diplomacy, and observe and detect signs of emergency situations. The physical demands include standing for 95% of the shift, moving throughout the front office, and lifting up to 25 pounds. Occasional twisting, bending, stooping, reaching, standing, and walking are required, along with frequent talking, hearing, seeing, and smiling.

Requirements

Positive attitude and genuine passion for people.
Strong communication and problem-solving skills.
Ability to thrive in a fast-paced environment.
Flexibility to work weekends and holidays.
Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Ability to perform moderately complex mathematical calculations accurately, including using a calculator.
Ability to communicate effectively in English, verbally and in writing.
Ability to handle customers with patience, tact, and diplomacy.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout the front office and perform essential job functions; stand for 95% of the shift and lift up to 25 pounds.
Ability to perform occasional twisting, bending, stooping, reaching, standing, and walking, and frequent talking, hearing, seeing, and smiling.

Nice To Haves

High school diploma preferred.
Prior hospitality experience preferred but not required.
Previous hotel experience is a plus.

Responsibilities

Create memorable first impressions from check-in to check-out.
Deliver exceptional guest service with confidence and personality.
Share local Asheville knowledge and recommendations.
Handle guest requests and find creative solutions.
Work alongside the hospitality team.
Effectively address internal and external customers, including defusing anger, collecting accurate information, and helping resolve conflicts.
Access and accurately input information using a moderately complex computer system.
Observe and detect signs of emergency situations.