Hotel Front Desk Agent

Hampton Inn & Suites Port St. Lucie • Port Saint Lucie, FL

14d • Onsite

About The Position

Hampton Inn & Suites Port St. Lucie is seeking a friendly, professional, and guest-focused Front Desk Agent to welcome guests and help ensure smooth hotel operations. The role involves working in a fast-paced, team-oriented environment and creating positive guest experiences through efficient service and attention to guest needs.

The Front Desk Agent handles check-ins and check-outs, reservations, guest requests, phone calls, billing, and cash transactions. The agent also supports other departments, maintains an organized front desk, follows hotel policies and brand standards, and helps maximize room revenue through suggestive selling. Previous hotel front desk experience is preferred but not required; customer service, sales, or similar experience is welcomed.

Requirements

• Friendly, reliable, and guest-focused attitude.
• Strong communication and customer service skills.
• Ability to handle guest concerns calmly and professionally.
• Comfort using reservation and inventory systems, or willingness to learn.
• High school diploma or equivalent.
• Flexible availability, including weekends and holidays.

Nice To Haves

• Previous hotel front desk experience is preferred but not required.
• Two or more years of experience in customer service, sales, or similar roles is welcomed.

Responsibilities

• Welcome guests and handle efficient check-ins and check-outs.
• Manage reservations, cancellations, and special requests.
• Answer phones, coordinate guest needs, and assist other departments.
• Maximize room revenue through suggestive selling.
• Handle cash, billing, and guest accounts accurately.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, safety procedures, and brand standards.
• Help wherever needed to keep hotel operations running smoothly.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Supportive team environment
• Opportunity to grow within the Hilton family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED